Question 1

What exactly is CRM Solid and how does it work?

Accepted Answer

CRM Solid is an omnichannel AI CRM that brings Telegram, X (Twitter), WhatsApp, Instagram, email, and a live chat widget into one unified inbox. Organize contacts in sales pipelines, run sequenced outreach, deploy AI bots, and schedule posts across multiple networks from a single dashboard. Connect your channels and start managing every conversation in one place.

Question 2

Can I try it for free before subscribing?

Accepted Answer

Yes, the Free plan is free forever and includes one connected Telegram account, so you can explore the inbox, pipelines and sequenced outreach before upgrading. Social profiles (Instagram, Facebook, WhatsApp and more) are available on the paid plans.

Question 3

How many accounts can I connect?

Accepted Answer

Free includes 1 Telegram account. Pro ($24.99/mo) gives you 8 account slots and Business ($99/mo) gives you 30, and any slot can hold any platform we support. A Telegram account just uses a slot. Social accounts (Instagram, X, Facebook, WhatsApp, LinkedIn, TikTok, YouTube and more) also use a slot, and your plan includes 3 of them on Pro or 10 on Business. Extras are $6/month each, the per-account price our provider charges us. Every connected account comes with full DMs (where the platform supports them) plus post scheduling: an Instagram account, for example, gets both its DM inbox and its content calendar. Email mailboxes and live chat widgets have their own separate allowances on top. You can upgrade or downgrade at any time.

Question 4

How do I get started? Is it complicated?

Accepted Answer

Create an account, then connect any channel: a Telegram or X account, an Instagram or WhatsApp inbox, an email mailbox via IMAP/SMTP or Gmail, or the live chat widget by pasting a small JavaScript snippet onto your site. The dashboard is intuitive. Most users send their first messages and organize contacts within minutes, with step-by-step guides in the Help section.

Question 5

Is it safe to use with my accounts?

Accepted Answer

We follow each platform's official API guidelines, including Telegram's, and use rate-limited delivery to respect platform sending limits. Sending speed and daily caps are configurable, and the system automatically backs off if a platform asks it to. You're always in control of your accounts.

Question 6

What are sequences and how do they help me?

Accepted Answer

Sequences are multi-step outreach campaigns. You define the messages, the delays between them, and the audience. The system delivers each step on a schedule while honoring rate limits. Useful for follow-ups, onboarding, and lead nurturing.

Question 7

Can I chat in real time through the platform?

Accepted Answer

Yes. The unified inbox shows DMs, emails, and live-chat conversations from every connected channel in one place. Replies go out through your own account or mailbox, so the conversation experience for your contacts is unchanged.

Question 8

How can I import my existing contacts?

Accepted Answer

Imports work across channels. Bring contacts from your existing chats and inboxes over a chosen time window (for example, the last 7 days), or upload a CSV. You can also add contacts manually and merge duplicates inside the CRM.

Question 9

What AI features are available?

Accepted Answer

CRM Solid includes an AI auto-responder, trainable bots that learn from your knowledge base, smart reply suggestions, and automatic lead scoring. These run across every connected channel (Telegram, X, WhatsApp, Instagram, email, and the live chat widget) and can be turned on or off per workspace.

Question 10

Can I manage my email alongside DMs?

Accepted Answer

Yes. Connect any mailbox via IMAP/SMTP or sign in with Gmail to bring email into the same unified inbox as your DMs. Each team member gets their own per-user inbox, and replies are sent through your own address so recipients see a normal message from you.

Question 11

Can I add a live chat widget to my website?

Accepted Answer

Yes. Paste a small JavaScript snippet onto your site and the widget appears instantly. Conversations route into the same unified inbox as your other channels, and an AI bot can answer common questions automatically before handing complex cases to a human agent.

Question 12

Which networks can I schedule posts to?

Accepted Answer

The multi-platform scheduler supports X, Instagram, TikTok, YouTube, LinkedIn, Facebook, Pinterest, and Threads. Compose once, adapt per network, and queue everything from a single calendar view with previews for each platform.

Question 13

Can I research Telegram groups and channels?

Accepted Answer

Yes, Telegram group discovery is one of several audience-research tools, alongside list imports and CRM segmentation. You can identify potential contacts in groups you have access to. Always make sure you have the appropriate permissions and follow local privacy laws (GDPR, CAN-SPAM, etc.) before reaching out.

Question 14

Can I upgrade or downgrade my plan later?

Accepted Answer

Yes, change your plan any time from the billing settings. Upgrades apply immediately; downgrades take effect at the next billing cycle. Annual billing offers a discount versus monthly.

Question 15

Do you have an API for custom integrations?

Accepted Answer

Business and Enterprise plans include a public REST API and webhooks so you can connect CRM Solid to your existing stack. You receive real-time events across every channel (new messages, replies, lead-score changes, and completed campaigns) for Telegram, X, WhatsApp, Instagram, email, and live chat.

Question 16

Can my team members use it together?

Accepted Answer

Yes. Business and Enterprise plans include multiple seats. Each teammate gets their own login and can collaborate on contacts, campaigns, and conversations.

Question 17

Can I save message templates for quick sending?

Accepted Answer

Yes. Save reusable message templates with variables and personalization, and use them inside manual messages or sequences for consistent, faster replies.

Question 18

How secure is my data?

Accepted Answer

Data is encrypted in transit and at rest. We follow industry-standard security practices, perform regular backups, and operate in line with GDPR. Your account credentials are never shared with third parties.

Question 19

What kind of support do you offer?

Accepted Answer

All plans include email support. Pro adds priority support; Business and Enterprise add 24/7 priority support, and Enterprise also includes a dedicated success manager. The Help section contains guides and tutorials for common questions.

Question 20

Can I track my campaign performance?

Accepted Answer

Yes, built-in analytics show delivery rates, response rates, and per-sequence performance, so you can see what works and improve your outreach.

Question 21

What if I want to cancel? Is there a refund policy?

Accepted Answer

You can cancel anytime from your account settings. We offer a 30-day money-back guarantee for new customers. Contact support and we'll process your refund.

One inbox. Every channel. Closed.

Four layers. One machine for every conversation.

Capture

Omnichannel unified inbox

Email inbox

Live chat widget

Respond

AI agents & auto-responder

Convert

Sales pipelines & CRM

Automation sequences

Audience & lead discovery

Ship & scale

Multi-platform post scheduler

Public API & webhooks

From zero to omnichannel in an afternoon.

Connect your accounts

Let AI answer first

Close in pipelines

Publish and scale

Start free. Connect anything.

Operator playbooks, growth experiments, and product news.

How to Choose a CRM in 2026 When Your Customers Message You Instead of Emailing

Live Chat Conversion Rate: Why 2.8x Measures Your Visitors, Not Your Widget

AI Lead Qualification: The Feedback Loop That Eats Your Best Segment

Questions, answered.