Messenger in your unified inbox
Page conversations sit beside WhatsApp, Instagram, Telegram, LinkedIn, X, email and live chat. One list, one search, one set of filters, instead of a tab somebody forgets to open.
MESSENGER CRM
Messenger conversations that end up in a pipeline
Connect your Facebook page and Messenger threads arrive in the same inbox as WhatsApp, Instagram, Telegram, X, email and live chat. A comment on a post can trigger a private reply, an AI agent can take the first answer, and everyone who writes gets a contact record with an owner and a stage.
- One inbox, every channel
- Comment to Messenger
- AI replies with rules
app.crmsolid.com/social
Page connectedSpring service slots are open. Comment BOOK and we will send the times.
Daniel K.
BOOK
RuleKeyword "BOOK" → private reply
Messenger reply sent
Here are this week's open slots. Which one suits you?
Sent 5s after the comment
ContactCreated from comment
StageBooking requested
Comment leadService
What a Facebook page cannot do on its own
Page Inbox shows you messages. It does not tell you who the person is, what they bought last time, who is answering, or whether any of it turned into revenue.
Comment to Messenger
Set a keyword on a post and anyone who comments it gets a private message automatically, within seconds. The same automation works on Instagram, so one campaign covers both.
A contact for every person
The first message creates the record. Notes, tags, custom fields, deals and the full history land on one timeline that survives the person switching to WhatsApp next week.
An AI agent that answers
Give it your knowledge base, your tone and your rules. It drafts or sends the reply, and hands the conversation to a person the moment one of your handoff conditions fires.
Owners instead of guesses
A page inbox that three people watch is a page inbox where two of them answer the same message. Assign each conversation, see what is unassigned, and let roles decide who can do what.
Tags, stages and lead scores
Treat a Messenger thread like any other lead: tag it, score it from engagement, move it through a pipeline board and report on which post actually produced revenue.
Follow-ups that stop on reply
Enrol a contact in a sequence and the follow-ups go out paced, inside sending windows, and stop the moment somebody answers.
Sell inside the thread
Issue an invoice or a payment link from the conversation with your own Stripe, PayPal or local gateway keys, and the payment posts to the ledger against that contact.
Tickets when it is support
Turn a Messenger thread into a ticket with an owner, a queue and a reply-time promise, and get warned before that promise is missed.
Publish to the page too
The post scheduler publishes to your Facebook page alongside Instagram, X, TikTok, YouTube, LinkedIn, Pinterest and Threads, so the post and the reply live in one workspace.
Reporting that names the source
Volume by channel, first reply time, agent workload and revenue by source. "Facebook still works for us" becomes a number.
Consent and do-not-contact
A global suppression list applies across every channel, consent is recorded on the contact, and everything exports on request.
What a Messenger CRM is
A Messenger CRM connects a Facebook page to a customer database, so conversations become tracked leads rather than notifications in Page Inbox. Every person who writes is stored as a contact with history, tags, an owner and a pipeline stage, and the team answers from one shared inbox that also holds WhatsApp, Instagram and email.
Facebook is still where a large share of local and service businesses get asked "are you open" and "how much is it". The weakness has never been reach; it is that Page Inbox forgets. Nothing links a message to the customer's last order, nobody owns a thread, and at the end of the month there is no way to say what the page produced.
Comment to Messenger, and why it converts
Somebody who comments on a post is declaring interest in public. CRM Solid watches for a keyword you choose and sends that person a private Messenger reply automatically, within seconds, while they are still on the post. The same rules work on Instagram.
The automated line is a beginning, not a loop. It creates the contact, applies your tags, drops the person on a pipeline board and can start a follow-up sequence, and your team sees the thread in the shared inbox and takes it over whenever they want.
How to connect Facebook to CRM Solid
You need a Facebook page, and the account connecting it has to be able to manage that page. Personal profiles cannot receive business messages, which is Meta's rule rather than ours.
- Create a CRM Solid account and open Accounts.
- Pick Facebook in the connect dialog and authorise the page you want to receive messages from.
- Wait for the first sync. Messenger conversations appear in the unified inbox and each person creates a contact record automatically.
- Set your rules: comment keywords, which AI agent answers, who owns which conversation and the pipeline new contacts land on.
The honest limits
Two things worth knowing before you plan around this page.
- Messenger is not on the Free plan. Free covers Telegram; social channels including Facebook, Instagram, WhatsApp and LinkedIn start on Pro, which includes three social accounts, and Business includes ten.
- Meta decides when you may message someone. Replies inside the standard messaging window are ordinary conversation; outside it, platform rules apply and the product does not pretend to route around them. Sequences here are paced and stop on reply for the same reason.
Frequently asked questions
It connects your Facebook page to a customer database so Messenger conversations become tracked leads with a contact record, an owner, tags and a pipeline stage, answered from a shared inbox that also holds WhatsApp, Instagram, Telegram, X and email.
A Facebook page and an account that can manage it. Personal profiles cannot receive business messages. Connecting is one authorisation in the connect dialog.
Yes. Choose a keyword and anyone who comments it gets a Messenger reply within seconds. The reply also creates the contact, applies your tags, places them on a pipeline and can start a follow-up sequence. The same automation works on Instagram posts.
Yes, and assignment is the point. Conversations are shared with the workspace, each gets an owner, roles control access, and pricing is per workspace rather than per seat.
No. Free covers Telegram. Facebook and the other social channels start on Pro at $24.99 a month, which includes three social accounts; Business includes ten.
It can, if you allow it. The agent can suggest a reply for approval or send by itself, and it hands off to a person whenever one of your conditions is met. Everything it sends is logged and correctable.
Yes. They are the same social inbox: Facebook, Instagram, WhatsApp and LinkedIn conversations sit in one list with the same tags, pipelines, assignment and reporting.
Where a Messenger lead goes next
Unified inbox
Every channel in one list, with one search.
Instagram CRM
The same comment automation, on Instagram.
WhatsApp CRM
The channel most customers move to next.
Facebook post scheduler
Publish to the page on a schedule.
Support desk
Turn a thread into a ticket with a promise.
Pricing
Every plan limit, side by side.
Ready to ship
Stop losing page messages
Start on the free plan and connect Facebook when you move to Pro. No credit card to begin.
Free forever plan · GDPR-ready · No credit card required