One pool, every channel
Conversations from every connected account are visible to the workspace rather than trapped on the device of whoever connected them. WhatsApp, Instagram, Telegram, X, email and live chat, one list.
SHARED TEAM INBOX
One inbox your whole team works, without paying per person
Every WhatsApp, Instagram, Telegram, X, email and live chat conversation is visible to the workspace, each one has an owner, and roles decide who can see and do what. Plans are priced per workspace, so the third person who needs to answer does not change the bill.
- No per-seat pricing
- An owner on every conversation
- Roles and permissions
app.crmsolid.com/contacts
2 unassignedWorkspace inbox
Elena Ruiz
WhatsApp
Tom Bauer
Email
@mara.builds
Instagram
Site visitor
Live chat
This conversation
Owner
Marc T.
Your role
Agent · cannot delete contacts
Internal note
Renewal is due next month. Do not discount yet.
4 of 10 seats used
What turns a shared login into a team
Sharing a password is not collaboration. Ownership, permissions and a record of who did what is.
An owner on every conversation
Assign a chat to a person so two people never type the same answer, and see what is unassigned as a real queue rather than a guess about who is handling it.
Roles and permissions
Decide what each member can see and do. A new agent answering chats does not need the ability to delete contacts, export the database or change billing.
Priced per workspace, not per seat
Adding the person who answers weekends does not add a line to the invoice. Seats are included in the plan, which is unusual in this category and deliberate.
Internal notes
Leave a note on a conversation that the customer never sees, so context is handed over with the thread instead of in a separate chat somebody has to search.
Separate workspaces
Run genuinely separate books of business with their own data when you need to, rather than mixing two companies into one contact list.
Brands inside one queue
When the businesses share a team, brands keep the channels, promises and reporting apart while everyone still works a single inbox.
Support desk on top
Where a conversation is a request rather than a chat, the support desk adds a ticket number, a priority, a reply-time promise and an alert before it is missed.
Notifications that respect focus
Per-conversation muting, sound alerts and unread counts, so an inbox four people watch does not turn into four people ignoring it.
Workload reporting
Who answered how much, how fast the first reply came, and where the queue backs up. Staffing decisions stop being an argument about impressions.
A record of what happened
Assignments, status changes and replies leave a trail on the contact timeline, so a handover does not depend on anybody remembering.
The AI is a teammate too
An AI agent can take first replies and hand a conversation to a person under your rules, and while an operator holds it the agent stays out of the thread.
What a shared team inbox is
A shared team inbox is one queue that several people work, where every conversation has an owner, permissions decide who can do what, and the history stays with the customer rather than with the employee. In CRM Solid the queue is omnichannel by default: WhatsApp, Instagram, Facebook, LinkedIn, Telegram, X, email and the live chat widget all arrive in the same list.
Most teams reach this point the same way. One phone, then a shared login, then two people answering the same message, then somebody leaves and takes the conversation history with them. None of those are fixed by a bigger inbox. They are fixed by ownership, roles and a record.
Why there is no per-seat price
Per-seat pricing quietly punishes the thing it should encourage. The obvious way to stop two people answering the same message is to give everyone their own account, and per-seat billing makes that the expensive option, so small teams keep sharing one login and lose the audit trail that made the tool worth buying.
CRM Solid includes seats in the plan instead. Free includes 2, Pro 3 and Business 10, and the price does not move when you use them. That is a deliberate trade: we would rather your weekend cover have their own account than have you pay us for the privilege.
Roles, and why a new agent should not have every key
Access should follow the job. Somebody hired to answer chats needs the inbox, the contact record and the ability to reply. They do not need to export the entire customer database, delete records, change billing or disconnect an account.
Roles make that separation explicit rather than trusting everybody to be careful. It matters most in the two situations nobody plans for: a new hire in week one, and somebody leaving on bad terms.
What you get on which plan
The team features split across plans as follows.
- Free: 2 seats, one workspace. Enough for a founder and one other person on the Telegram channel.
- Pro, $24.99 a month: 3 seats, the shared pool across every connected channel, conversation assignment and roles.
- Business, $99 a month: 10 seats, up to 5 separate workspaces, unlimited brands and the full support desk with reply-time promises and reporting.
Frequently asked questions
One queue that several people work, where each conversation has an owner and roles control what each member can do. In CRM Solid it covers WhatsApp, Instagram, Facebook, LinkedIn, Telegram, X, email and live chat in a single list.
No. Seats are included in the plan: 2 on Free, 3 on Pro and 10 on Business. Adding a teammate who needs to answer messages does not change what you pay.
That is what assignment is for. Each conversation can be given an owner, unassigned ones sit in a visible queue, and the panel shows who is on what rather than leaving it to a group chat.
Yes. Roles decide who can see and do what, so somebody answering chats does not automatically get the ability to export contacts, delete records or change billing.
A workspace is a separate book of business with its own data. A brand sits inside one workspace and keeps channels, reply-time promises and reporting apart while the team still works one shared queue. Business includes up to 5 workspaces and unlimited brands.
Free includes 2 seats, but the shared pool across every channel, conversation assignment and roles start on Pro at $24.99 a month.
Yes. Workload, first reply time and where the queue backs up are reported from the same records the team works in, and on Business the support desk adds resolution time and satisfaction.
The rest of how a team works here
Ready to ship
Give the shared login an owner
Free includes two seats. Assignment, roles and the shared pool start on Pro.
Free forever plan · GDPR-ready · No credit card required